Refund & Reprint Policy

Shinobi Transfers – New Zealand Only

Shinobi Transfers specialises in custom-made DTF transfers printed to order. Because of the nature of our products, our refund and reprint policy is outlined below.

Order Issues & Notification Timeframe

All order issues must be submitted within 7 days of receiving your order.

To submit an order issue, you must complete our Order Issue Form:
https://shinobitransfers.co.nz/pages/submit-an-order-issue

Issues submitted outside of this timeframe may not be eligible for a reprint or refund.

Eligible Order Issues

We may offer a reprint or refund for issues relating to:

• Printing defects
• Incorrect item supplied
• Damage caused during production or packing

All claims are assessed on a case-by-case basis.

Inspection & Evidence

To assess your claim, we may request:

• Clear photos or videos of the issue
• The affected DTF transfers or products to be returned for inspection

If a return is requested, the customer is responsible for return shipping costs. Items must be returned in their original condition.

Reprints & Refunds

• If approved, Shinobi Transfers will offer either a reprint or a refund, at our discretion.
• Refunds are processed to the original payment method.
• Shipping costs are non-refundable, including original and return shipping.
• Processing times may vary depending on inspection and resolution method.

Non-Returnable & Non-Refundable Items

Due to the custom nature of our products, we do not accept returns or issue refunds for:

•  Change of mind
•  Artwork errors supplied by the customer
• Artwork files containing transparency, reduced opacity, or non-100% opacity elements that result in faded or semi-transparent prints
•  Sizing, colour, or design choices approved at checkout
• Application or pressing errors after delivery
• Fine artwork or highly detailed transfers — results may vary, and the customer accepts this risk when ordering

All artwork is printed exactly as submitted. Customers are responsible for ensuring their artwork is suitable for DTF printing, including confirming that all design elements intended to print solid are set to 100% opacity with no transparency effects.

All artwork is printed exactly as submitted. Customers are responsible for ensuring artwork suitability for DTF printing.

Shipping Scope

Shinobi Transfers ships nationwide within New Zealand only. International consumer protection laws and cooling-off periods do not apply.

Agreement Clause

By placing an order with Shinobi Transfers, you acknowledge and agree to this Refund & Reprint Policy in full. This includes acceptance of the risks associated with custom printing, artwork quality, and transfer application.

Final Notes

Submitting an order issue does not guarantee approval. Shinobi Transfers reserves the right to determine the outcome of all claims following review and inspection.